Assorted Rasta Pipes

Shipping:

• Processing Time: We strive to process and dispatch all orders within 10 to 14 working days from the date of purchase. Please note that this processing time is an estimate, and actual delivery times may vary.
• Delivery Within South Africa: Our shipping services are available within South Africa. Delivery times are dependent on your location. Remote or rural areas may experience slightly longer delivery times.
• Shipping Methods: We use reputable courier services to ensure the safe and timely delivery of your orders. Once your order is dispatched, you will receive a confirmation email with tracking information.
• Shipping Costs: Shipping costs are calculated based on your location and the dimensions/weight of the items in your order. You can view the shipping cost during the checkout process before confirming your purchase.
• Tracking Your Order: You can track the status of your order using the provided tracking information. If you encounter any issues or have questions about your shipment, please contact our customer support team for assistance.

Returns:

• Return Eligibility: We accept returns for products that are unused, undamaged, and in their original packaging. To initiate a return, please contact our customer support team within 14 days of receiving your order.
• Return Process: To request a return, contact our customer support team with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service for returns.
• Refund or Exchange: Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original payment method.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
• Refund Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect the returned items. The processing time may vary depending on your payment method and financial institution.

Contact Us:

For any shipping or return inquiries, please contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure a smooth shopping experience. Note: This Shipping and Returns Policy is subject to change. Please review the policy before making a purchase, as it reflects the most up-to-date information regarding our shipping and returns procedures.