FAQs

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

When you make a purchase on our website, the authorization and charging process is designed to ensure a secure and seamless transaction. Here’s how it typically works:

1. Authorization: When you enter your credit card information during the checkout process, our system communicates with your bank or credit card issuer to verify the provided details. This is known as authorization. It confirms that the card is valid, has sufficient funds, and is not reported as lost or stolen.

2. Pending Charge: After authorization, a pending charge may appear on your credit card statement. This is a temporary hold to reserve the funds for the upcoming transaction. The actual charge amount is not deducted at this stage.

3. Order Processing: Once your order is processed and ready for shipment, the pending charge is converted into an actual charge. The final amount includes the cost of the items, applicable taxes, and shipping fees.

4. Confirmation: You will receive an order confirmation email, and the charge on your credit card statement will be updated to reflect the completed transaction.

Additional Information:

• Payment Security: We take the security of your payment information seriously. Our website uses industry-standard encryption protocols to protect your credit card details during transmission.

• Billing Information: Ensure that the billing information you provide matches the details associated with your credit card to prevent authorization issues.

• Failed Authorization: If authorization fails, please double-check your credit card details or try using an alternative payment method. If the issue persists, contact your bank or credit card issuer for further assistance.

• Currency: Charges are processed in the currency specified on the website. If you are purchasing from a different country, currency conversion rates may apply, and your bank may charge additional fees.

• Billing Inquiries: For any billing-related inquiries or discrepancies, please contact our customer support team. We are here to assist you and resolve any concerns you may have.

The requirement to pay sales tax depends on various factors, including your location and the applicable tax regulations. Here’s a general overview:

1. Domestic Orders:

   • For orders within the same jurisdiction as our business, sales tax may be applicable based on local and state/provincial tax laws.
   • The sales tax amount is typically calculated during the checkout process and added to the total order amount.

2. International Orders:

   • Sales tax regulations vary by country. In some cases, international customers may be responsible for paying import duties, taxes, and fees upon receiving the package.
   • It is important to check your local customs and tax regulations to understand any additional charges that may apply to international shipments.

3. Tax-Exempt Customers:

   • Some customers, such as certain businesses or organizations, may qualify for tax exemptions. If you believe you are eligible for tax exemption, please contact our customer support team for assistance before completing your purchase.

Important Points to Note:

• The sales tax amount is transparently displayed during the checkout process before you finalize your order.
• Sales tax rates can vary based on the specific products, your shipping address, and applicable laws.
• We comply with all relevant tax regulations and strive to provide accurate and up-to-date information regarding sales tax.

Our online shop only sells items intended for legal use. Please ensure you are familiar with the laws in your jurisdiction regarding the purchase and use of weed-related products. We do not endorse any illegal activities.

Unfortunately, we do not support international shipping at the moment. Our services are currently limited to domestic shipments within South Africa at the current moment.

Once an order has been submitted, our system begins processing it promptly to ensure timely shipment. As a result, making changes or canceling an order may not always be possible. However, here are some general guidelines:

1. Order Modification:

   • We recommend reviewing your order carefully before confirming the purchase to avoid errors.
   • If you need to add items, change quantities, or modify shipping details, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes are subject to order processing status.

2. Order Cancellation:

   • If you wish to cancel an order, contact our customer support team immediately.
   • Order cancellation requests are processed on a case-by-case basis. If the order has not yet been processed for shipment, we will make every effort to cancel it. However, once the order is in the shipping process, cancellation may not be possible.

3. Cancellation Fees:

   • Depending on the order status and our processing procedures, a cancellation fee may be applicable. This fee covers any costs incurred up to the point of cancellation.

4. Contact Us Promptly:

   • To request changes or cancellations, please reach out to our customer support team promptly. Provide your order number and details to expedite the process.

Note:

• Orders that have already been shipped cannot be canceled or modified.
• If you receive the items and decide to return them, our return policy will apply. Please refer to our return policy for information on how to initiate a return.

Customer Support: For any order-related inquiries, changes, or cancellations, please contact our customer support team. We are here to assist you and will work to find the best solution based on your specific circumstances.

Our website offers a diverse range of high-quality products catering to various preferences within our niche. Here’s an overview of the types of products you can find:

1. Smoking Accessories:

   • Explore a variety of smoking accessories, including pipes, bongs, bubblers, and rolling papers, designed for an enhanced smoking experience.

2. Vaporizers:

   • Discover state-of-the-art vaporizers that provide an alternative and convenient way to enjoy your favorite herbs or concentrates.

3. Storage Solutions:

   • Keep your herbs and accessories organized with our selection of storage solutions, such as jars, containers, and travel-friendly cases.

4. Apparel and Merchandise:

   • Express your style with our collection of apparel and merchandise featuring unique designs and graphics related to our niche.

5. Cleaning and Maintenance Products:

   • Maintain the longevity of your smoking devices with specialized cleaning products, brushes, and accessories.

6. Novelties and Gift Items:

   • Find unique and fun novelties, gift items, and accessories that make perfect gifts for enthusiasts or as additions to your collection.

7. Educational Resources:

   • Access educational resources and information about the products we offer, ensuring that you make informed choices for your smoking experience.

8. Customization Options:

   • Some of our products may offer customization options, allowing you to personalize your accessories to suit your individual preferences.

New Arrivals and Specials: Regularly check our website for new arrivals and special promotions. We strive to keep our inventory updated with the latest products and provide opportunities for our customers to explore new additions to our collection.

Feel free to browse our catalog and discover the diverse range of products we have curated to meet the needs and interests of our valued customers. If you have any specific questions about our products or need assistance, our customer support team is here to help.